privacy policy

1. Overview

We are committed to protecting your personal data. This policy explains how we collect, process, and use your information when you visit www.kasbah.my, make a booking, or interact with our services.

2. Data Controller

The Kasbah Langkawi
Pantai Cenang, Langkawi, Malaysia
Email: welcome@kasbah.my
Phone: +60 11 1215 8933

3. Data We Collect

a) Booking Data

Name, email, phone number
Stay details, number of guests
Special requests

b) Payment Data

Processed via secure third-party providers (no storage of full card details)

c) Website Data

IP address
Browser/device information
Pages visited

d) Communication Data

Emails, contact form submissions

4. Data Collection Sources

Direct bookings via Beds24
Website forms
Cookies and analytics tools
Direct communication (email/phone)

5. Purpose of Processing

Booking management and guest communication
Customer support
Legal compliance (tourism/tax regulations in Malaysia)
Website optimization and analytics

6. Legal Basis

Contract performance
Legitimate interest
Legal obligation
Consent (cookies, marketing)

7. Third-Party Services

We may share data with:

Beds24 (booking management)
Payment providers (e.g. Stripe / PayPal if used)
Google Analytics
Google Maps Platform
Hosting providers

8. International Transfers

Data may be processed outside Malaysia. We ensure appropriate safeguards (e.g. standard contractual clauses where applicable).

9. Data Retention

Booking data: per legal/accounting requirements
Inquiry data: up to 12 months
Analytics: anonymized where possible

10. Your Rights

You may request:

Access, correction, or deletion
Restriction of processing
Data portability
Withdrawal of consent

Contact: [INSERT EMAIL]

11. Security

We implement technical and organizational safeguards to protect your data.

12. Updates

This policy may be updated periodically.

🍪 2. COOKIE POLICY

Cookie Policy for The Kasbah Langkawi

What Are Cookies

Cookies are small files stored on your device to improve functionality and user experience.

Types of Cookies We Use

Essential Cookies

Website functionality
Booking system operation (Beds24)

Analytics Cookies

Track usage via Google Analytics

Third-Party Cookies

Maps via Google Maps Platform

Managing Cookies

You can control cookies via your browser settings. Disabling cookies may affect functionality.

Consent

For EU visitors, cookies are only activated after consent via a cookie banner.